Privacy Policy

1. Introduction

Maru Lifecare (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://marulifecare.com (the “Website”) and purchase products such as NidraRise Deep Sleep Support.

Please read this Privacy Policy carefully. By using the Website, you consent to the practices described herein.

Last Updated: July 2026

2. Information We Collect

We collect information to provide, maintain, and improve our services, process orders, and communicate with you. This includes information you voluntarily provide and information automatically collected when you use the Website.

3. Personal Information

When you place an order, register an account, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number (including mobile)
• Billing address
• Shipping address
• Order history
• Account login credentials (username and password)

We collect this information only when you voluntarily provide it.

4. Payment Information

When you make a purchase, your payment details (such as credit/debit card number, UPI ID, bank account details, or net banking credentials) are collected and processed by our third-party payment gateway partners.

Important: Maru Lifecare does not store, view, or have access to your full payment card numbers, CVV, or other sensitive payment credentials. All payment processing is handled by PCI-DSS compliant payment gateways.

5. Device & Browser Information

When you access our Website, we automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Device type and screen resolution
• Referring URL
• Pages visited and time spent on each page
• Date and time of access

6. Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.

Types of Cookies We Use:

• Essential Cookies: Required for the Website to function (e.g., shopping cart, login session)
• Functional Cookies: Remember your preferences and settings
• Performance Cookies: Track how you use the Website to help us improve
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

7. Analytics

We use analytics tools (including but not limited to Google Analytics) to understand how visitors interact with our Website. These tools collect anonymous data such as page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: Process and fulfill your orders (including payment processing, shipping, and delivery), send order confirmations, shipping updates, and invoices.

Communication: Respond to your inquiries, support requests, or complaints, and send important administrative information (e.g., policy changes, order issues).

Improvement: Improve our Website, product offerings, and customer experience. Analyze trends and user behavior to enhance our services.

Legal Compliance: Comply with applicable laws, regulations, and legal processes. Prevent fraud, unauthorized transactions, and other prohibited activities.

9. Marketing Communications

If you have provided your email address, we may send you promotional emails about new products, special offers, or other information we think may interest you.

Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting us at marulifecare@gmail.com. We will never spam you or share your email with third parties for their own marketing purposes without your explicit consent.

10. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Shipping partners, payment processors, IT service providers who help us operate the Website and fulfill orders (these parties are contractually bound to protect your data)
• Legal Obligations: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

11. Third-Party Services

Our Website may include links to third-party websites, including social media platforms (Pinterest, Facebook, Instagram). These third parties have their own privacy policies, and we are not responsible for their practices. When you interact with our social media pages, those platforms may collect information about you according to their own privacy policies.

12. Payment Gateway Privacy

All online payments on our Website are processed through secure, PCI-DSS compliant payment gateways. These gateways may collect and process your payment information according to their own privacy and security policies. We recommend reviewing the privacy policy of the payment gateway provider displayed at checkout for more information.

13. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include SSL/TLS encryption for all data transmitted between your browser and our Website, secure server infrastructure with firewalls, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

14. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

• Order Information: Retained for 5 years from the date of purchase (for tax and legal purposes)
• Account Information: Retained until you delete your account or for 5 years after last activity
• Marketing Communications Data: Retained until you unsubscribe
• Website Analytics Data: Retained as per the analytics provider’s policy

15. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request restriction of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us at marulifecare@gmail.com. We will respond to your request within 30 days as required by applicable law.

16. Children’s Privacy

Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records. If you believe a child has provided us with personal data, please contact us immediately at marulifecare@gmail.com.

17. International Users

Our Website is hosted and operated in India. If you access our Website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers and central databases are located. By using our Website, you consent to the transfer of your information to India.

18. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our Website.

Last Updated: July 2026

19. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Email: marulifecare@gmail.com
• Phone: +91 9256665550
• Address: Maninagar, Ahmedabad, Gujarat, India
• Contact Form: https://marulifecare.com/contact-us/